mainmbutimelinelogo-copy
  • Home
  • The Customer Comes Second

Posts Tagged ‘The Customer Comes Second’

How Right IS the Customer?

There’s an idea prominent in the business world that proclaims “the customer is always right.” This overused company framework has led to a toxic sense of entitlement and a need for instant gratification among consumers, which in turn, has made working in customer service a dreaded job among many.

Ratna Rani Das works at the Dhanmondi branch of retail super shop chain Meena Bazar in Dhaka, Bangladesh. She is working during COVID-19 and considers her work to be an essential service to help customers during the pandemic.      Photo and caption courtesy of UN Women/Fahad Abdullah Kaizer

@mbutimeline

About MBU Timeline

MBU

DID YOU KNOW?
   
Here are some interesting facts about MBU Timeline, the student newsmagazine of Missouri Baptist University, in St. Louis:
   
*Our mission statement is: MBU Timeline is the student news network of Missouri Baptist University, a private Christian university that embraces the essential core value of “social change through service and leadership.”
   
*The Bible verse that drives our mission is 2 Timothy 2:15 (Worldwide English Version): “Tell the true message in the right way.”
   
*The WordPress website has been up since late-fall 2013. We average about 3,000 sessions and about 5,000 pageviews per month.
   
*Our stories and galleries get as few as 40 or 50 hits, or as many as 8,000 hits.
   
*We have readers in every state and more than 90 countries around the world. We have several readers in South America, the United Kingdom, India and Australia.
   
*Most of our readers are in Missouri, followed by Illinois, California and Texas.
   
*We do not accept advertising as we are a not-for-profit online newsmagazine.
   
*We welcome contributors from all walks of MBU life, regardless of your major. Reach out to us on Twitter at: @mbutimeline.