How Right IS the Customer?
There’s an idea prominent in the business world that proclaims “the customer is always right.” This overused company framework has led to a toxic sense of entitlement and a need for instant gratification among consumers, which in turn, has made working in customer service a dreaded job among many.
Ratna Rani Das works at the Dhanmondi branch of retail super shop chain Meena Bazar in Dhaka, Bangladesh. She is working during COVID-19 and considers her work to be an essential service to help customers during the pandemic. Photo and caption courtesy of UN Women/Fahad Abdullah Kaizer